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The Practice of Listening & the Art of Responding - Improving Communication Skills


Total Credits: 2 including 1 Communications and Marketing - Non-technical , 1 Personal Development - Non-Technical

Average Rating:
   81
Categories:
ACPEN Industry Institute |  Industry |  Personal Development
Faculty:
Julie Ann Sullivan
Course Levels:
Intermediate
Duration:
2 Hours
License:

Dates


Description

Successful humans excel in the ability to understand the people and situations they deal with every day. Enhanced communication skills aids in solving problematic circumstances that can occur with co-workers, management and/or clients.  How well one listens, is critical to human relations in the workplace. The art of response is the responsibility (RESPONSE ABILITY) of the listener. The “Art” comes in one’s ability to respond appropriately and discover the triggers that sabotage the age-old adage “think before you speak.” Specific skills to enhance personal reactions can deepen the level of communication between individuals. These skills are simple but not easy to instill into daily life. For example, “What’s so great about having the last word?”

If you can answer yes to any of these questions, then this enhanced communication program is for you.

Do you think enhanced communication would assist in problem solving? 

Would there be a difference in productivity if you had more clarity in your organization? 

Would loyalty grow and turnover diminish if your workforce felt they were heard? 

Basic Course Information

Learning Objectives

*We'll identify appropriate types of listening for specific situations and environments 

*Emphasis on best practices for responding to an organization’s varied workforce will be discussed

*A discussion of what constitutes positive communication skills and how to continually enhance them

*Identify and strategies to repair ineffectual patterns of communication 

*Highlight the the Power of Pause 


Major Subjects

*Communication, including types of listening, the listening process, communication behaviors to enhance and those to improve


Course Materials

Faculty

Julie Ann Sullivan's Profile

Julie Ann Sullivan Related Seminars and Products


Julie Ann Sullivan has a passion for creating and sustaining successful business cultures.  She believes that by having a committed and passionate workforce, your organization will create a better world.  She began her education with a BA in Psychology and a pledge to deliberately learn about human behavior every day.  She took a deep left turn and received an MBA in accounting and spent decades learning about how businesses function.  With these two areas of expertise, employee engagement and culture building were a perfect fit.  She has also earned the title of Certified Laughter Leader Expert by studying the research and science of laughter and humor.
A research nerd, she piloted a podcast called Business the Care and spoke with over 60 C-Suite leaders, and countless consultants about specific steps to build effective cultures.  It was these inquiries that led to her newest book titled, Catalysts of Culture, How Visionary Leaders Activate the Employee Experience.  
When Julie Ann is not speaking, consulting or coaching she lives in Pittsburgh with her Wonder Dog, Joy


Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For Everyone who communicates to other people
Original Recording Date 08/16/2017
Yellow Book No
Course Developer Julie Ann Sullivan
Date Added to Catalog 08/14/2017

Additional Information

Complaint Resolution Policy Please contact Anne Taylor for any complaints. anne.taylor@acpen.com, (972-377-8199).
Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org


Instructional Delivery Method Group Internet Based
Course Registration Requirements Online Registration
Refund/Cancellation Policy Please contact the ACPEN help desk 1-877-602-9877 or help@acpen.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.

Reviews

5
4
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1

Overall:      4.6

Total Reviews: 81

Comments

Laura P

" "

Howard M - Frisco, Texas

" "

Lori A

"Good content"

Nancy G

"This course on communication will be helpful in many situations - business, volunteering, personal."

Stanley P

"GREAT SPEAKER!"